DD Network · Care, Security & AI
AI chatbots built around your business.
Give customers a helpful first response beyond office hours. We design AI assistants around your content, tone and workflows, with clear routes to a person when a conversation needs one.
24/7
A suitable assistant can respond outside office hours
Tailored
Built around your content and customer questions
Human
Escalation designed for requests that need your team
Repeated questions and out-of-hours enquiries can slow down your team and leave visitors waiting. A carefully scoped assistant can answer suitable questions, collect useful context and hand off complex requests, without pretending every conversation should be automated.
DD Network designs chatbot journeys around your products, services, policies and existing systems. We agree what the assistant should answer, what data it may use and when it should direct the customer to a person.
What we build
AI chatbot support for real customer journeys.
Custom AI Chatbot Design
Plan the conversation, source content and escalation rules around the questions your customers actually ask.
Lead Qualification
Gather relevant details and route enquiries to your team with the context they need for follow-up.
Customer Support Assistants
Help with suitable product, delivery and policy questions, with a clear route to your support team.
Booking & Appointment Enquiries
Collect booking details and connect to a scheduling system where the integration permits it.
Shopify Customer Assistance
Guide shoppers through products and common questions, with store-data access scoped to what is available and appropriate.
CRM & System Integration
Pass qualified conversations to your CRM, helpdesk or other systems when supported by their integration options.
Possible use cases
Useful conversations, with sensible limits.
Out-of-hours enquiries
Acknowledge a visitor and collect details for your team to follow up.
Frequently asked questions
Answer suitable questions from approved business content.
Order queries
Guide customers to order information where the required integration is available.
Appointment requests
Collect the information needed to arrange a booking or callback.
Product guidance
Help shoppers narrow their choices using the product information you provide.
Lead qualification
Ask agreed questions before handing a prospect to your team.
Returns guidance
Explain your published policy and direct complex cases to support.
Human handoff
Offer a clear escalation route when the assistant cannot help safely.
Why DD Network
Designed for your content, voice and systems.
Approved knowledge
We use the content and policies you approve, and identify gaps that need human answers.
Conversation design
We map realistic customer journeys, not just a list of generic prompts.
Integration planning
We check the connection options and permissions for your existing tools before promising an action.
On-brand tone
The assistant’s language and escalation approach should feel consistent with your business.
Clear scope
Deliverables, testing, support and costs are agreed for each project before work begins.
Who it can help
Customer assistance across UK businesses.
From online retailers to service teams, a chatbot can be useful when it has reliable information and a clear role in the customer journey.
- E-commerce and Shopify retailers
- Professional services firms
- Health and wellness businesses
- Hospitality and food businesses
- Property and real estate teams
- Financial services enquiries
- B2B sales teams
- Education and training providers
Common questions
Straight answers.
How much does a custom AI chatbot cost?
Pricing depends on the conversation flows, content and integrations required. See our AI services or book a consultation for a tailored scope.
How long does a build take?
That depends on the content, testing and integration work. We’ll agree a realistic timeline after reviewing your requirements.
Can it connect to our CRM or booking system?
Possibly. We first check what your system supports and what access is available, then scope a suitable integration.
What if it cannot answer a question?
We design fallback responses and a handoff to your team, with the information needed to continue the conversation.
Do you work outside the UK?
Yes. DD Network works remotely with businesses in the UK and internationally.
Ready to explore a useful assistant?
Let’s plan the conversations it should handle.
Tell us about your customers, your common questions and your current systems. We’ll identify a practical first step.
Book a free consultation →