Frequently Asked Questions

Simply get in touch via our contact page or browse our services and add what you need directly to your cart. We’ll follow up within one business day to confirm your brief, timeline, and any questions before we begin.

Yes. Before any project begins we’ll have a discovery call to understand your goals, budget, and timeline. There’s no obligation and no charge for this initial conversation.

It depends on the service, but typically: a brief description of your business, your goals, any existing brand assets (logo, colours, fonts), and examples of work you like. We’ll guide you through the rest.

Timelines vary by package. A Starter Website typically takes 1–2 weeks. A Business Website 2–4 weeks. Premium builds and bespoke Shopify stores can take 4–8 weeks depending on complexity.

Shopify Starter (£799) — A clean, launch-ready store with a premium theme, product setup, and payment configuration.

Shopify Pro (£1,499) — Custom design, advanced product setup, collections, and everything you need to scale. Our most popular package.

Shopify Premium (£2,499) — Fully bespoke build with custom functionality, third-party integrations, and premium UX design.

Both. We regularly take on redesigns, migrations, and improvements to existing sites. If you’re not sure whether to rebuild or refresh, we’ll give you an honest recommendation after reviewing your current site.

Our management fees start from £399/mo. Ad spend is separate and paid directly to Google. We recommend a minimum of £1,000/mo in ad spend to see meaningful results.

SEO is a long-term investment. Most clients start seeing measurable improvements in rankings and traffic within 3–6 months. We’ll set realistic expectations from the start and report on progress monthly.

Yes. We manage Search, Shopping, Display, and Performance Max campaigns. For e-commerce clients we also handle Google Merchant Center setup and feed optimisation as part of our GMC services.

No. Our pricing is fully transparent. What you see on our pricing page is what you pay. Any additional costs are always discussed and agreed upfront.

No long-term contracts. Monthly services run month-to-month and can be cancelled with 30 days’ notice. One-off projects are scoped and agreed before work begins.

You can purchase directly through our store using any major card or Shop Pay. For larger projects we can also invoice via bank transfer.

We offer ongoing support through our Website Care Plans and Monthly Maintenance packages — covering security monitoring, backups, updates, and content changes.

We guarantee a response within one business day for all clients. Maintenance Premium clients receive same-day support and a dedicated account manager.

Yes. All our websites are built to be manageable by non-technical users. We’ll walk you through how to update content, add products, and make basic changes. For anything more complex, we’re always here to help.