DD Network — Case Study · Brentford, UK & Portugal
B2B contract furniture, supported end to end.
Website management, technical support and platform migration for RHA Furniture — a specialist contract furniture manufacturer supplying hotels, restaurants and commercial spaces across the UK and Europe.
RHA Furniture — Contract furniture specialists for hotels, restaurants and commercial spaces
The Brief
Keeping a specialist B2B platform running — and moving it forward.
RHA Furniture is a contract furniture manufacturer and supplier based in Brentford, with a European presence in Portugal. They supply furniture exclusively by contract to hotels, restaurants and commercial hospitality spaces — a B2B operation where the website plays a critical role in showcasing product ranges and generating trade enquiries.
DD Network was brought in to manage and maintain their existing website, which was built on Concrete5. Our remit covered ongoing technical support, troubleshooting, and resolving platform-level issues — keeping the site stable and performing while the business continued to grow. When the decision was made to migrate to Shopify, DD Network supported the technical groundwork for that transition.
Project Scope
From legacy platform management to Shopify.
- ❖ Concrete5 Website Management
- ❖ Ongoing Technical Support
- ❖ Platform Troubleshooting & Bug Fixes
- ❖ Technical Setup & Configuration
- ❖ Performance & Stability Maintenance
- ❖ Shopify Migration Support
- ❖ Pre-Migration Technical Audit
- ❖ Post-Migration QA & Handover
Platform Management
Keeping a complex B2B site stable and functional.
Concrete5 is a capable but technically demanding CMS. For a business like RHA Furniture — with an extensive product catalogue, sector-specific navigation and a trade-focused audience — keeping the platform stable required ongoing attention to technical detail.
DD Network handled the day-to-day technical management of the site, resolving issues as they arose, applying updates and ensuring the platform continued to perform reliably for both the internal team and the trade customers relying on it to browse and specify furniture for their projects.
Concrete5 Management
Ongoing administration, updates and stability management for RHA’s existing CMS — keeping the platform running reliably for a trade audience.
Technical Support
Responsive troubleshooting and bug resolution to minimise downtime and maintain a consistent experience for trade customers and specifiers.
Configuration & Setup
Technical configuration work across the platform — ensuring integrations, forms and trade-facing functionality were set up correctly and operating as intended.
Shopify Migration
Technical groundwork and support for the transition from Concrete5 to Shopify — including pre-migration audit, setup assistance and post-launch quality assurance.
The Migration
From Concrete5 to Shopify — handled with care.
Moving a B2B product catalogue of RHA’s scale from one platform to another is not a straightforward task. The migration required careful planning to preserve product data, URL structures and the trade-facing functionality the business depended on.
DD Network supported the technical side of the migration — from the initial audit of the existing site through to setup, testing and handover on Shopify — ensuring the new platform was stable and ready for the business from day one at rhafurniture.com.
The Result
A stable legacy platform — and a clean move to Shopify.
RHA Furniture’s Concrete5 site was kept running reliably throughout DD Network’s management period, with technical issues resolved quickly and the platform maintained to a standard appropriate for a specialist B2B operation.
The migration to Shopify gave RHA a more modern, manageable platform suited to the scale and nature of their contract furniture business — with the technical transition handled cleanly and with minimal disruption to the business.
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